Interview with Valerie Mansis

Dear Valerie Mansis, could you introduce yourself and your Hotel ?

I work in hotel business since 1992, after 13 years in a Relais & Châteaux in Provence working as event and marketing manager then I improve my career working for Intrawest lodging as operations manager for Arc 1950, it has been a great experience to put all the standards of work. I arrived in Courchevel 6 years ago, managing Hotel Saint Roch, as boutique hotel we have more than 87% of repeat guests enjoying our services year after year, creating a home ambiance mixed with high level of services putting the hotel as one of the best in Courchevel.

How would you describe your french art de vivre in your Hotel ?

All our guests are welcomed personally and we offer many unique services as unpacking ad packing luggage, offering many attentions to each one of them, creating different ambiances for each time of the day, working on the lights, smells, music and décor either in the rooms or sitting rooms or restaurant. We try to personalize each moment of guest’s life in the hotel (family, individual…), each one as a personal attention. The very important thing also is the fact that most of our staff is coming back every year and knows everything about our guests, their preferences for breakfast, the way they want their beds done …

Where are mostly your clients from ?

From all over the world but mostly from England, Europe, Eastern countries and middle east.

Your hotel is brand news but are you doing any renovation ?

The hotel is 7 years old and every summer we make renovation, repainting, changing décor…
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